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Bedfordshire · Hertfordshire · BuckinghamshireCall 01525 582028

E-commerce · Our own brand

We run our own online shop. Here's how we keep it running itself.

KidsKustomz sells custom electric ride-on cars for kids, and it's our own business. Orders, stock, deliveries and customer messages were eating the day, so we built the systems we now run for our clients.

KidsKustomz online shop homepage
Industry

E-commerce

Products

Custom kids' ride-on cars

Relationship

Our own brand

We handle

Stock, orders, deliveries, replies

The challenge

Custom products mean more moving parts.

A custom product shop has more to keep track of than a normal online store.

  • Hours every week went on tracking orders and organising deliveries.
  • Stock levels had to be checked and updated by hand.
  • Customer questions arrived across social media, the website and email, all needing a reply.

What we did

Systems first tested on ourselves.

Stock and orders, managed

Stock levels update as orders come in, so the shop never sells what isn't there.

Deliveries, tracked

Orders flow straight into delivery management, and customers are kept updated.

One place for every reply

Messages from every social platform, the website and email answered quickly and consistently.

Everything we offer clients, we've run in our own business first.

How we rolled it out

One step at a time.

    1

    Find the time drains

    We logged where the hours actually went each week.

    2

    Connect the shop

    Orders, stock and deliveries linked so updates happen on their own.

    3

    Bring replies together

    Every channel's messages gathered and answered from one place.

    4

    Keep improving

    We refine it as the shop grows, then bring what works to clients.

Results

What changed.

Hands-off stock

Levels update as orders come in

One inbox

for every platform's customer messages

How we help now

The ongoing part.

KidsKustomz is where we prove things work before we offer them to you. If you run an online shop, we know where the time goes because we've lived it.

Next case studyFrom sticky notes to zero missed orders.

Free 30-minute call

Want the same for your business?

Tell us what's taking your time. We'll show you how we'd handle it, with no obligation.

Call 01525 582028Email projects@harryjamesstudios.co.ukMonday to Friday, 8am to 6pm

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